BlueBiz General Terms and Conditions
3.1. Only companies without a Commercial Agreement, having established their registered office in the Country of enrolment can register for membership via the BlueBiz website of the Country of enrolment. The Member shall designate a Contact Person and not more than on Contact Person during the registration procedure. The Contact Person should be an employee of the company which is requesting the membership. The Contact Person´s email is a mandatory information to be provided during the registration procedure. All program related communication will be done through this email address. Member shall inform AIRFRANCE and KLM without delay of any change in the designation of the Contact Person, address, email or other necessary details pertaining to the Membership. 3.2. Travel agencies, Travel Agents and (affiliated) travel-selling organizations are excluded from membership to the BlueBiz Program. Employees of travel agencies will also not be accepted as Contact Person on behalf of a company. 3.3. Once the registration procedure has been completed on the BlueBiz website, Air France and KLM will check whether conditions for membership have been met and inform the Contact Person of membership confirmation or rejection by email as soon as possible. If a company meets the criteria, AIRFRANCE and KLM shall allocate the Member a BlueBiz Membership Number and send to the Contact Person the BlueBiz Membership Number and password. The Member is responsible for the use of its BlueBiz Membership Number and password. No more than one BlueBiz Membership number shall be issued per Member. 3.4. BlueBiz membership is not transferable and the Contact Person shall notify AIRFRANCE and KLM immediately of any changes to the Member’s correspondence address, relocation of the Member’s formal registered office away from the Country of enrolment the cancellation of its Company validation, discontinuation of business operations and any change of Contact Person.
4.Earning Blue Credits
4.1. Members can earn Blue Credits on AIRFRANCE and KLM Flights, provided the following criteria are met: the KLM ticket (074) or the AIRFRANCE ticket (057) was purchased for the account of the Member in the Country of Enrolment; the booking class or the fare on the ticket has not been excluded from the program, the KLM ticket or the AIRFRANCE ticket is made out in the name of an employee of the Member; upon booking a flight, AIRFRANCE and KLM must be informed of the BlueBiz Membership Number into the booking before the employee’s ticket is printed. Blue Credits are only credited to the BlueBiz Balance when a flight has actually been flown. 4.2. Besides Blue Credits awarded to Members, Flying Blue Miles shall be awarded in accordance with the terms and conditions of the Flying Blue loyalty program. Flying Blue Miles may also be earned on Award Tickets issued via BlueBiz . Blue Credits shall not be earned on Award Tickets and Flying Blue award tickets. 4.3. Blue Credits remain valid for a period of two (2) full calendar years with effect from the date on which Blue Credits were credited to the BlueBiz Balance, subject to termination of the membership under the conditions defined in article 2 above. 4.4. Blue Credits cannot be exchanged for cash, are not transferable, cannot be sold or exchanged, nor be transferred to other Members’ BlueBiz Balances. Where Members merge or are subject to take over, the Blue Credits can only be transferred to another BlueBiz Balance upon written consent from the BlueBiz Service Desk. Blue Credits should be credited to the relevant BlueBiz Balance within an average period of 6-8 weeks after the flight flown, subject to additional processing delays at AIRFRANCE and KLM. 4.5. Except where explicitly stated otherwise, Blue Credits shall not be issued to Members retroactively, unless non issuance was caused intentionally or arises out of negligence on the part of AIRFRANCE and KLM, in which case the Member will, at Air France and KLM request, surrender its ticket to the BlueBiz Service Desk, together with a copy of its boarding pass. The Member’s failure to inform AIRFRANCE and KLM of an employee’s BlueBiz Membership Number shall be at the risk of the Member. 4.6. Tax liabilities incurred and/or other additional financial obligations arising from BlueBiz and/or resulting from the use of Award Tickets and/or Other Awards are for the account of the Member 4.7. Certain special category fares are not eligible for Blue Credits and have been excluded by AIRFRANCE and KLM from the BlueBiz Program. The BlueBiz website provides an up-to-date list of excluded types of fares.
5.Spending Blue Credits
5.1. Except where explicitly stated otherwise, Blue Credits may only be exchanged by the Contact Person and cannot be exchanged in combination with a cash payment, Flying Blue Miles or other advantages obtained from loyalty programs. 5.2. Blue Credits may be exchanged for Award Tickets on AIRFRANCE , KLM and Program Partners flights as offered in the BlueBiz Award Booking tool on the website of the Country of enrolment, (available for the member after login). Credits may be exchanged for Other Awards in accordance with conditions stated in BlueBiz Publications. 5.3. Award Tickets and Other Awards can be requested using the BlueBiz online award booking tool or by calling the BlueBiz Service Desk, depending on availability of the flights in the Award Booking Tool and the booking criteria indicated in BlueBiz Publications. Electronic tickets (e-tickets) details will be sent to the email address filled in the award booking record. An email will also be sent to the Contact Person to confirm the debit of corresponding Blue Credits from the member´s account. In all other cases, Awards will be sent by regular mail. Air France and KLM are not liable for any delay, or the loss or non-delivery or incorrect delivery of tickets, e-tickets and/or awards, provided said delay, loss or non-delivery or incorrect delivery cannot be attributed to AIRFRANCE and KLM, as is the case when tickets, e-tickets and/or awards have been delayed or lost by postal services and/or during customs procedures. 5.4. Blue Credits, as valuated in the currency which is locally used to sell tickets, can be exchanged for an Award Ticket if the amount of Blue Credits corresponds with the actual commercial value of the ticket, as published in the Computer Booking System (CRS), including corresponding (airport) taxes and additional surcharges for fuel, security, insurance and/or other surcharges governing the particular flight. If additional taxes and/or surcharges are levied after the ticket has been booked, but prior to its actual delivery, AIRFRANCE and KLM shall immediately inform the Member of this fact. Air France and KLM shall be entitled to charge the Member for these costs. 5.5. Blue Credits may be exchanged for tickets being offered to the general public via a CRS, with the exception of reduced-rate tickets, such as non-revenue tickets, military or government tickets, free tickets or award tickets, as well as any other tickets to which the regular retail price does not apply. AIRFRANCE and KLM shall be entitled to exclude booking classes, which shall be notified to Members. 5.6. Where permitted by the fare conditions corresponding to a particular fare basis, a Contact Person may change and/or cancel Award Tickets via the BlueBiz Service Desk prior to the flight’s departure. Depending on the tariff conditions applicable, costs may be attached to any changes made to and/or cancellation of an Award Ticket. Where changes are made to a ticket, AIRFRANCE and KLM shall charge the Member for the costs incurred by deducting Blue Credits and/or requesting the Member to pay an additional cash amount before processing the changes requested. If the Member cancels the Award Ticket, the corresponding Blue Credits shall be refunded, after deduction of the corresponding cancellation costs.
6.1. The commitment made by AIR France and KLM The personal data of the Administrator, and any second contact person, collected as part of the Member Company’s participation in the BlueBiz Program ("Personal Data") is collected and processed by AIR France and KLM, who are jointly responsible for its processing, in accordance with the applicable regulations on the protection of personal data and specifically the provisions of the French “Informatique et Libertés” Law of 6 January 1978 as amended, the Dutch "Uitvoeringswet Algemene Verordening Gegevensbescherming" Law and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”. The respective responsibilities of AIR France and KLM as regards compliance with personal data protection rules for the BlueBiz Program were set out in an agreement. 6.2. The various types of Personal Data processed The personal data of the Administrator collected as part of the Member Company’s participation in the BlueBiz Program is as follows:
- First name;
- Work email address;
- Telephone number;
- FlyingBlue number;
- Date of birth.
7.1. AIRFRANCE and KLM retain the right to check the validity of the membership of the BlueBiz Program at any time, without previously informing the Contact Person thereof. These checks are intended to enable AIRFRANCE and KLM to guarantee compliance with the BlueBiz Terms and Conditions and detect fraud. 7.2. If any inconsistencies and/or violations are detected during a check, AIRFRANCE and KLM shall be entitled to unilaterally suspend the processing of Blue Credits, Award Tickets and Other Awards or advantages until said inconsistencies and/or violations have been resolved to AIRFRANCE and KLM reasonable satisfaction. AIRFRANCE and KLM shall be entitled to terminate membership as described in 2.4.
8.Liability and applicable law
8.1. AIRFRANCE, KLM and Airline Partners shall not be liable for unauthorized registration for membership and/or use of the BlueBiz Program and/or fraudulent acts committed by Contact Persons. In the event of irregularities, the Contact Person in question shall contact the BlueBiz Service Desk immediately and shall be able to block the Member’s BlueBiz account. The Member shall be responsible and liable for any loss resulting from (the alleged) improper use of a BlueBiz account, such as the unauthorized redemption of Blue Credits. AIRFRANCE and KLM do not accept any liability whatsoever in respect of any damage, death, delay, injury or loss arising out of or in connection with services, awards or benefits provided or not provided by AIRFRANCE, KLM and Airline Partners, save to the extent that such damage or loss arises out of negligence by KLM, or was caused by it with intent to cause such damage or recklessly and with the knowledge that damage would probably result, except as otherwise provided by the Warsaw Convention (as amended) or the Montreal Convention, whichever is applicable. AIRFRANCE and KLM shall not be liable for any loss or damage resulting from the termination of or the change in the BlueBiz Program. 8.2. The BlueBiz Program shall be governed by and construed in accordance with the laws of France and any dispute arising out of or in connection with these terms shall be adjudicated by the competent French court, unless otherwise provided for by mandatory rules of law which are applicable irrespective of the law and place of jurisdiction governing the contract Local legislation or regulations may imply that Air France and KLM are unable to offer the BlueBiz Program or parts thereof in certain countries or to certain Members. AIRFRANCE and KLM shall not be liable upon acting in conformity with legislation or regulations and retains the right to terminate the contract with the Member and/or cancel Blue Credits. 8.3. The language of these Terms and Conditions is English. In case of translation of these Terms and Conditions, the English shall prevail.
9.1. Despite AIRFRANCE and KLM carefulness and cautions within BlueBiz, any complaints that a Member may have about BlueBiz or parts thereof may be submitted to the BlueBiz Service Desk. Where a Member wishes to complain about Award Tickets or Other Awards, the Contact Person shall inform the BlueBiz Service Desk of said complaint within 6 months after the use of the Award Ticket and/or Other Award. 9.2. BlueBiz contact information is available on AIRFRANCE and KLM local websites (www.airfrance.com, www.klm.com).